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Dispatch Foreman

JOB TITLE: Dispatch Foreman

OCC. LEVEL/ GRADE: Mid-Management

DEPARTMENT: Manufacturing

EMPLOYMENT TYPE: Permanent

CLOSING DATE: 16th September 2026

BRANCH: Kliprivier

Purpose:

To supervise and coordinate all dispatch operations to ensure customer orders are accurately picked, loaded, dispatched, and delivered in a timely manner.

DUTIES & RESPONSIBILITIES:

Key Responsibilities:

  • Plan, coordinate, and supervise all daily dispatch activities.
  • Ensure customer orders are picked, checked, packed, and dispatched accurately and on time.
  • Prioritize urgent deliveries to meet customer requirements.
  • Monitor workflow to ensure operational efficiency and productivity.
  • Ensure all dispatch documentation is completed accurately before goods leave the premises.
  • Supervise the loading of units.
  • Ensure vehicles are loaded safely and within legal load limits.
  • Coordinate vehicle scheduling with drivers and transport personnel.
  • Ensure deliveries are dispatched according to planned routes and schedules.
  • Liaise with transport providers regarding delivery requirements and delays.
  • Ensure accurate stock movement between factory and dispatch.
  • Verify stock quantities before dispatch.
  • Investigate stock discrepancies and implement corrective actions.
  • Ensure proper storage and handling of finished goods.
  • Assist with stock counts and inventory audits
  • Ensure units dispatched meet company quality standards.
  • Verify correct products, quantities, and documentation before dispatch.
  • Minimize damages, shortages, and customer complaints.
  • Investigate dispatch errors and implement corrective measures.
  • Enforce compliance with the Occupational Health and Safety Act and company safety procedures
  • Ensure employees wear the required Personal Protective Equipment (PPE).
  • Conduct toolbox talks and routine safety inspections
  • Report and investigate incidents, accidents, and near misses
  • Maintain high housekeeping standards within the dispatch area
  • Supervise and coordinate dispatch staff and forklift operators
  • Allocate daily work and monitor performance.
  • Manage attendance, timekeeping, leave, and overtime.
  • Provide coaching, training, and performance feedback.
  • Address misconduct and poor performance in line with company procedures.
  • Ensure forklifts and loading equipment are inspected and operated safely.
  • Report equipment faults and coordinate repairs.
  • Monitor the condition of loading bays and dispatch equipment.
  • Liaise with internal departments regarding customer order and delivery schedules.
  • Resolve delivery queries and customer complaints relating to dispatch.
  • Maintain positive working relationships with customers, drivers, and transport providers.
  • Prepare daily dispatch reports.
  • Monitor delivery performance and productivity
  • Report on stock discrepancies, damages, incidents, and operational issues.
  • Monitor departmental Key Performance Indicators (KPIs)
  • Identify opportunities to improve dispatch efficiency and reduce costs.
  • Implement process improvements to improve service delivery.
  • Participating in operational improvement initiatives

MINIMUM QUALIFICATION:

  • Matric
  • Supply Chain/Operations/logistics or related diploma

MINIMUM EXPERIENCE:

  • 5 years in similar position or dispatch operations
  • 3 years in a supervisory or foreman role
  • Experience in logistics or manufacturing environment
  • Forklift operations (Advantageous)

KNOWLEDGE, SKILLS & COMPETENCIES:

Knowledge:

  • Dispatch procedures
  • Inventory control systems
  • Transport and logistics operations
  • Occupational Health and Safety Act and the Labour Relations Act

 

Skills:

  • Leadership and Management
  • Planning and organizing
  • Problem solving and decision making
  • Communication and interpersonal skills
  • Time management
  • Conflict resolution
  • Computer literacy
  • Report writing
  • Attention to detail

 

Behavioral Competencies:

  • Leadership
  • Accountability
  • Teamwork and Collaboration
  • Customer focus
  • Integrity
  • Initiative
  • Adaptability
  • Continuous improvement mindset

EE PREFERENCE:

Note: The EE Preference does not suggest that any other groups/genders should not apply.

RACE: African/Coloured

GENDER: Female

Interested persons who meet the requirements should submit their applications before the closing date to:

Email Address: recruitment@kwikspace.co.za

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